At first the problems were subtle and merely annoying.
For example, blogs weren’t showing up on the main page. Then I’d correct typos, but those updates wouldn’t appear.
At first, the Webmaster kept insisting it was a “cache” problem. Whatever that means. So, he had me clear my cache, but that didn’t seem to work.
Then he said the problem might be Firefox, the browser I usually use.
Then I tried Microsoft’s “New & Improved” version of IE … Edge!
I even tried clearing the cache on all browsers. Several times.
Absolutely nothing worked.
I even switched to my laptop. That was also a bust.
When my readers started complaining that they, too, were having problems with our website it was finally time to make the dreaded phone call …
To tech support.
He kept me on the phone for over an hour, putting me on hold several times, while he tinkered with whatever it is techies do. The last time he put me on hold, we got disconnected.
I suspect he did that on purpose, but I was too traumatized to try again.
I appealed to (or, rather, begged) the Webmaster to make the call, who then spent over three hours with tech support on one of his rare days off from his actual paying job.
Until readers’ comments stopped getting posted.
So last night, I mustered up my all courage and called tech support again.
This time, I spoke to a supremely helpful and courteous technician, who again explained our problem.
We had two options. One of them was to pay a small upgrade charge to switch to a better server, with less users and more resources. Whatever that means. Then all the Webmaster would have to do was transfer all our files over to the new server.
The Webmaster and I congratulated each other on a job well done, wished each other a good night and hung up the phone.
And thenVotersOpinion crashed.
I bravely took it upon myself to call tech support one more time.
This time I was told that the file transfer process would take several more hours, and to please be patient.
I was way too optimistic.
Fortunately, the techie I spoke with this morning fixed our “database” connection in less than 60 seconds.
VotersOpinion is back in business!
Thanks for your patience.