Uh oh! Technical Difficulties!

If you’ve noticed strange things going on at VotersOpinion.com, rest assured – it’s not your imagination.

At first the problems were subtle and merely annoying.

For example, blogs weren’t showing up on the main page.  Then I’d correct typos, but those updates wouldn’t appear.

Hmmmm.

At first, the Webmaster kept insisting it was a “cache” problem.  Whatever that means.  So, he had me clear my cache, but that didn’t seem to work.

Then he said the problem might be Firefox, the browser I usually use.

So I tried using Chrome.

Same problem.

Then I tried Microsoft’s “New & Improved” version of IE … Edge!

Nope.  That wasn’t it.

I even tried clearing the cache on all browsers.  Several times.

Absolutely nothing worked.

I even switched to my laptop.  That was also a bust.

When my readers started complaining that they, too, were having problems with our website it was finally time to make the dreaded phone call …

To tech support.

My first try resulted in a conversation with a condescending, obnoxious millennial, with absolutely no sense of humor, and even less patience.

He kept me on the phone for over an hour, putting me on hold several times, while he tinkered with whatever it is techies do.  The last time he put me on hold, we got disconnected.

I suspect he did that on purpose, but I was too traumatized to try again.

I appealed to (or, rather, begged) the Webmaster to make the call, who then spent over three hours with tech support on one of his rare days off from his actual paying job.

For a day or so, the problem appeared to be fixed.

Until readers’ comments stopped getting posted.

So last night, I mustered up my all courage and called tech support again.

This time, I spoke to a supremely helpful and courteous technician, who again explained our problem.

Sort of.

We had two options.  One of them was to pay a small upgrade charge to switch to a better server, with less users and more resources.  Whatever that means.  Then all the Webmaster would have to do was transfer all our files over to the new server.

Since the Webmaster now works over 60 hours a week, we settled on the more expensive route, and let the techies handle the whole project and be done with it.

The Webmaster and I congratulated each other on a job well done, wished each other a good night and hung up the phone.

And thenVotersOpinion crashed.

Needless to say, I was beyond frustrated.

I bravely took it upon myself to call tech support one more time.

This time I was told that the file transfer process would take several more hours, and to please be patient.

I finally just went to sleep, hoping against hope that all would be well by morning.

I was way too optimistic.

Fortunately, the techie I spoke with this morning fixed our “database” connection in less than 60 seconds.

VotersOpinion is back in business!

If you are still experiencing problems accessing VotersOpinion, try clearing your cache.  If that doesn’t work, please let me know.

Thanks for your patience.

Stephanie

Print Friendly
0

8 Comments

  1. Do Mar says:

    Keeps freezing up; clicking off also so you have to start over. Took 4 tries to read this post & 2 more to do this. Good luck.

    0
    1. Stephanie Kienzle says:

      The tech dude said it might take a few hours until all issues are resolved. I told the Webmaster, who said he would contact tech support again when he gets off work today. He’s really pissed at the company and will not rest until everything is perfect. Thanks!

      0
  2. It looks great today. I feel your pain, as I am the webmaster for my brother’s website and had similar issues. I finally had to leave the hosting company and move everything over to a brand new company, which was cheaper and better anyway. But running WordPress can be a challenge when something goes wrong. Meanwhile, keep writing, I love reading your blog! (I am a Miami born native finally leaving for the Northwest this summer. I will miss the inept crooks of south Florida though…..so entertaining!)

    0
    1. Stephanie Kienzle says:

      Apparently, the problems started with a WordPress plug-in last October. Unfortunately, even disabling that plug-in didn’t fix the problem because it had already corrupted some of the files. The new server is supposed to override the corrupted files and also be faster and better.

      Okay, are you impressed with the new lingo I had no choice but to learn in the last few days? It scares me that I now know what this stuff means, even if I can’t fix any of it.

      Thanks for reading my blog. That makes it worth all this aggravation.

      0
  3. Thank you for writing your blog! Not only are you doing a good thing by exposing these assweasels, but you are entertaining as heck too!

    Dart

    1+
    1. Stephanie Kienzle says:

      Thanks! You made my day.

      0
  4. Sharon Elster says:

    You deserve a really special treat (like a spa day)after what you’ve been thru! I have not updated my wordpress blog for two years out of fear of what could happen. After reading about your awful experience I’ll continue to make do with my antiquated version. So glad you were finally able to resolve things. Happy Sunday!

    0
    1. Stephanie Kienzle says:

      Word to the wise: If it ain’t broke, don’t fix it!

      Not so much into spas, but I’ll take you up on the treat idea. Let’s get a pizza!

      0

Leave a Reply

Your email address will not be published. Required fields are marked *