North Miami Beach employee and AFSCME President Janice Coakley starts every public comment in response to a department’s budget presentation with the phrase, “I have a problem with that.” Ever since the Budget Season has begun, she has been constantly telling the Mayor, Council and City Manager that the workforce in our city is top heavy. What she means is that there are too many managers and not enough workers, and that “it’s always the little person to get cut.” I tend to agree with her. Janice, I have a problem with that, too.
As Councilwoman Phyllis Smith noted in last night’s budget workshop, the Customer Service Department has 22 employees and 6 managers. Phyllis calculated that roughly one quarter of the staff of that department are managers, or that each manager supervises a grand total of 2.7 workers. Yeah, I’d say that sounds pretty top heavy to me. But what I find really incredible is that with all those employees in Customer Service, they still can’t find someone to answer the phone. I’m just saying. Continue reading